Job Description
Fully remote call centre agent\n\nJob Type: Full-time permanent\nLocation: UK (Remote)\nSalary: £20,483.84\nHours: 32 hours per week\nShifts: earlies and late shifts availableReed Birmingham have been retained be a superb business to recruit for 20+ Call Centre Advisor to work fully remote!\n\nThis business is brilliant and offers a truly special and rewarding service with top of the industry products.\n\nIn this role you will act as the first point of contact for emergency alarm calls, supporting sheltered housing residents and those living independently. You could save lives in this role!\n\nThis client requires high quality candidate who are used to a high volume of varied calls each day and can ask the right questions to collect all the information required to help the caller.\n\nYou could be dealing with customers, care home managers, care staff, emergency services.\n\nSo if you have a genuine desire to help the community, providing top-tier customer service with empathy and professionalism then this is the role for you.\n\nDay-to-day of the role:\n\nBe the first point of contact for emergency alarm calls, ensuring a swift and efficient response.\nSupport sheltered housing residents and those living independently, ensuring their safety and well-being.\nDeliver exceptional customer service with empathy, professionalism, and a smile, even over the phone.\nManage difficult conversation...