Payroll Advisor
Uxbridge – Hybrid (5 days in office for first 6 months, moving to 2 days)
Role Summary
The purpose of the Payroll Advisor is to support all payroll functions, ensuring that all staff are paid accurately and on time each pay period. In addition to being responsible for their designated business line or payroll area, the Payroll Advisor works collaboratively with colleagues as part of a sub‑team to achieve departmental goals and ensure efficient service delivery. This role also plays a key part in ensuring that all customers have a positive experience of ManpowerGroup Payroll.
Key Responsibilities
* Processing and validating payroll submissions/templates received from different areas of the business
* Processing all aspects of payroll documentation including Statutory Sick Pay, Parental Pay, Attachment of Earnings orders, Payroll Giving, Union Deductions, Pensions, Save as you earn, Student Loans, NI exemptions, and assisting with RTI
* Assisting with holiday queries
* Responding to requests for information, production of statement of earnings, copy payslips, and references as required
* Answering enquiries from internal customers, employees, and external organisations
* Assisting in the day‑to‑day activities of the payroll operations as required
* Processing BACS recalls, faster payments, and CHAPS payments to employees
* Controlling the completion of statutory and authorised returns to relevant bodies, including the timely remittance of all payroll deductions
* Processing under/overpayment adjustments and completing manual calculations
* Distributing payroll information as required
* Proactively improving payroll quality through identification and resolution of issues and continuous improvement of payroll processes
* Maintaining and developing effective relationships with internal and external bodies
* Other tasks associated with the effective running of all payroll operations
About You
* A team player
* Enthusiastic with a ‘can do’ positive attitude
* Able to influence and persuade
* Able to communicate well and possess good listening skills
* Showing customer service orientation, enthusiastic and proactive qualities
* Good IT skills including Microsoft Excel
* Good interpersonal and organisational skills
* A methodical approach with an emphasis on accuracy and attention to detail
* Knowledge and experience of Manpower’s operational and sales organisations
Principal Competencies
Creates Winning Relationships
* Interact professionally with internal and external customers
* Maintain relationships at the relevant level with internal and external customers in the Group
* Communicate relationship details to the Senior/Team Leader/Payroll Manager and escalated issues accordingly
* Promote the Department on a regular basis in internal and external meetings
* Communicate the payroll process to internal and external customers
Achievement Orientation
* Assist with the maintenance of payroll files for all employees of Manpower
* Assist with reconciliation where necessary according to payroll guidelines
* Ensure payroll is completed accurately and on time to ensure all Manpower employees receive their pay by the due date
* Ensure input received is of sufficient quality to pay employees effectively, and if it is insufficient work with providers to improve it
Personal Effectiveness
* Assist with the resolution of all queries and raise relevant documentation
* Process all payroll documentation according to the payroll procedures and a set deadline to ensure delivery is achieved
* Provide support to the payroll team and continue to provide a professional service in colleague's absence
Continuous Improvement
* Receive and provide cross training to all group members
* Implement agreed process changes in accordance with Manpower Guidelines
Innovation
* Contribute to regular reviews of the activities of the payroll function to ensure efficient workflow and best practices are maintained, making recommendations for change and implementing these once agreed
Professionalism
* Ensure compliance with the HMRC and other legislative requirements
* Ensure compliance with the Manpower accounting policies
* Implement and maintain a control framework in line with the US requirements as required by the Sarbanes-Oxley legislation
What's In It For You
* Competitive salary with quarterly bonuses
* 24 days’ holiday (rising to 27) plus your birthday off and the option to buy more
* Private medical, dental, and wellbeing benefits
* Pension scheme with increasing contributions
* Early finish Fridays, volunteering days, and exclusive discounts
* A supportive, inclusive culture where your growth matters
We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.
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