Overview
Debt Recovery Lead – Kirkstall Forge (Leeds, LS5 3BF). Full time, 37.5 hours. Permanent. Hybrid working (2 days per week in the office). Salary from £29,300 per annum. Advert closes 12th September 2025.
We make health happen. At Bupa, we’re here to help people live longer, healthier, happier lives. With no shareholders, our customers are our focus – and we reinvest profits into better healthcare for today and tomorrow.
As a Debt Recovery Lead, you’ll play a key role in supporting our Care Services business, which operates over 120 care homes across England and Wales. You’ll help us recover outstanding debts in a way that’s fair, empathetic and effective – making sure we can continue to deliver high-quality care to those who need it most.
In This Role, You’ll
* Lead and support debt recovery efforts across Bupa’s Care Services business.
* Develop and recommend strategies for effective debt resolution.
* Communicate with customers, relatives, and legal representatives – including those with Power of Attorney – to agree on solutions.
* Assess cases before litigation, gather evidence, and draft legal documents such as Letters Before Action.
* Liaise with external counsel and stakeholders to ensure timely progression of cases.
* Collaborate with Bupa’s in-house legal team when needed.
* Track and manage case progress, ensuring oversight and transparency.
* Work closely with operational teams to support decision-making.
* Produce reports for stakeholders on case status and outcomes.
* Help design standardised documents and processes to improve debt recovery.
Key Skills And Qualifications
* Organised, detail-oriented, and able to manage sensitive matters with discretion.
* A strong communicator with excellent negotiation skills.
* Empathetic and professional when speaking with customers and families about difficult topics.
* Able to balance business needs with individual circumstances to find fair solutions.
* Self-motivated and passionate about achieving positive outcomes.
* Experienced in debt recovery (essential).
* Familiar with legal and litigation processes related to debt (desirable).
* Knowledge of the Care sector and industry (beneficial).
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
* 25 days holiday per year
* Hybrid working (2 days per week onsite at our Leeds Kirkstall Forge office)
* Access to services to support your physical and mental wellbeing
* Confidential employee assistance programme
* Workplace pension
* Online discounts for shopping, entertainment, dining and more
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
For further information, and to apply, please visit our website via the “Apply” button below.
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Accounting
Note: This description reflects the current job posting and may be subject to change.
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