Join our Customer Experience Team
Today's organisations require a better way to easily manage software across the entire lifecycle. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.
That's because we help customers to use technology to succeed, by putting our employees first. As a Cisco Technical Success Manager, you'll use your technical expertise to guide customers through their Cisco Software adoption journey and drive long-term success.
As a Cisco Technical Success Manager, you'll be responsible for:
Working alongside Customer Success Managers, Account Managers, and Cisco teams to drive adoption and renewals
Engaging directly with customers through meetings and calls, supporting adoption strategies and identifying expansion opportunities
Supporting Cisco partnership programs, audits, and contributing to shared team initiatives and inbox activities
Tracking customer progress, managing pipeline updates, and maintaining accurate data in CRM tools like Planhat
Participating in sales meetings to demonstrate post-sales value and contributing to larger Cisco software accounts across all verticals
Championing customer experience by aligning with Softcat's CSM methodology and continuously seeking process improvements
Confidence to support customers with Cisco Security and Networking Software adoption using your technical knowledge
Willingness to travel as needed to support customer and team collaboration
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!
In this role, we can offer the following flexible working patterns:
Hybrid working – 3 days in the office and 2 days working from home
Working flexible hours - flexing the times you start and finish during the day
You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience.