Job title – Repairs Customer Response SupervisorLocation – Bracknell RG12Contract: PermanentHours: 37 per week Salary - Up to £45,199 per annum, depending on experienceAbout the RoleWe’re recruiting for a Customer Response Supervisor to take the lead in delivering a responsive, high-quality repairs and maintenance service across a designated area. This is a permanent opportunity for an experienced operational leader who’s confident managing a mobile workforce and passionate about providing excellent service to residents.Key Responsibilities:
* Lead and manage a customer-focused team delivering responsive housing repairs
* Oversee the quality, performance and cost-effectiveness of services across your area
* Manage a repairs budget of approximately £900k
* Monitor day-to-day team performance, ensuring KPIs are met or exceeded
* Investigate and resolve customer complaints in a timely, professional manner
* Oversee and manage specialist contractors and service level agreements
* Promote and maintain Health & Safety compliance across all activities
* Provide out-of-hours support as part of a rota
What We’re Looking For:
1. Experience in a similar supervisory or management role within a fast-paced, reactive environment
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