Job description:
Job Title: Senior Infrastructure Administrator
Contract Type: Permanent
Location: Alderley Park
Working style: Hybrid 50% home/office based
Closing date: 25th February 2026
We are seeking a highly skilled Senior IT Infrastructure Administrator to join our IT Wintel Support team. In this pivotal role, you will be responsible not only for managing and maintaining our infrastructure to ensure smooth operations, but also for providing leadership and guidance within the team. You will act as an escalation point, oversee task management, and support the wider leadership group in delivering infrastructure technology change. Your expertise will help shape the colleague experience by enabling seamless and reliable technology for day-to-day business needs.
About the role
Lead, mentor, and develop a team of Wintel technicians. Drive a culture of continuous improvement, technical excellence, and risk awareness. Manage performance, and development planning.
Ensure systems are managed to the satisfaction of the business, managing incidents and service requests within SLA, reviewing breached calls and providing support out of hours.
Escalation point for the Wintel Support team. Assist with technical and process escalations.
Ensure hardware and software is kept within supported levels.
Support the strategy and follow industry best practice, wherever possible.
Identify opportunities for improvement in services and create appropriate utilities to manage the environment.
Support managed Disaster Recovery tests and develop or maintain procedures to ensure that systems can be recovered in the event of a disaster.
About you
Proven background in IT Support at 2nd line supporting Virtual Desktop Infrastructure (VDI).
Strong working knowledge of all Microsoft technologies.
Strong working knowledge of End user computing.
Strong understanding of VC technologies.
Good understanding of the automation of systems and processes.
Industry knowledge and awareness of the direction of new technologies.
Staff management experience, including performance management and development planning.
Task managing support staff daily and supporting the Leadership team in delivering Infrastructure Technology change.
About Royal London
We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.