Travel Consultant This well established retail travel company have a reputation for providing a truly professional service, and their team of experts are skilled at providing a personalised approach to match customers to their dream holidays. They now have a new opportunity for 2 experienced Travel Consultants to join their retail team in SE London. Salary of £25k to £30k basic plus lucrative commission. Travel Consultant – Role & Responsibilities: Provide a friendly, professional service to customers both face to face or over the phone to determine travel needs, budget and preferences. Use sales ability to book all elements of the trip including upselling extras such as transfers, excursions, and insurance etc. Provide advice to customers using expert knowledge of destinations, cultures, weather and activities. Offer a customer focused after sales service, to collect payments, deal with any questions and handle any amendments & cancellations etc. Build and maintain excellent relationships with suppliers and tour operator partners. Conduct own research to build and main strong destination knowledge and stay abreast of industry trends. Maintain an accurate record of bookings, payments, transactions, phone calls and meetings. Represent the company as required to attend travel events & conferences. Travel Consultant – Skills & Experience Required: Proven experience as a travel consultant, ideally minimum of 2 years’ experience. Strong worldwide knowledge of popular holiday destinations. Ability to deliver high quality customer service and passion for creating exceptional travel experiences. A genuine passion for travel and its ever-changing landscape, staying current with global travel trends and events, and competitor activities. A tenacious, positive approach with a proven track record in travel sales. Working knowledge of a variety of travel booking systems. Excellent communication skills, both written and verbal and numerical competence. Exceptional customer service skills. Strong attention to detail and accuracy skills. Travel Consultant - Additional information: Salary dependent on experience, £25k to £30k basic plus lucrative commission scheme. Salary review after 3 months. 100% office based in retail travel store in SE London. Monday to Friday 08.30 to 17.30 with circa 1 in 4 Saturdays 08.30 to 16.00. Regular fam trips Please apply for the position of Travel Consultant online or email your cv to (url removed)