Join to apply for the Customer Service Representative role at William Hill.
Job Description
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.
Responsibilities include:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
Benefits include:
* Flexible full-time and part-time hours
* Annual pay review and performance bonus
* 28 days holiday (pro-rata) plus a paid day off for your birthday
* Subsidised travel with discounted Oyster cards in London
* Pension scheme with 4% employer contribution
* Sharesave scheme, discounts, training, and development opportunities
* Cycle to Work scheme
Minimum requirements:
* Age 18+ (legal requirement)
* Passion for customer service
* Strong interpersonal and empathy skills
Next steps:
Application review, online assessment via HireVue, and interviews.
About William Hill:
Part of evoke, with over 1,300 shops across the UK, committed to trust, belonging, and internal promotion.
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