Internal Sales Team Leader - Chipping Sodbury Competitive Salary We are looking for a proactive and motivated Internal Sales Team Leader to join our South West Sales Hub, office based in Chipping Sodbury. This role is a fantastic opportunity for someone who is passionate about leadership, customer excellence, and driving high‑performing sales delivery within Aggregates, Asphalt, and Recycled Materials. If you're enthusiastic about leading people, improving customer experience, and driving commercial success, we'd love to hear from you. About the Role As Internal Sales Team Leader, you will lead, coach, and develop the internal sales team to deliver exceptional service and strong commercial performance. You will champion proactive selling, support key customer relationships, and ensure the team works efficiently, accurately, and in alignment with the South West commercial strategy. This role plays a pivotal part in enhancing customer experience and ensuring our "Right First Time" standards are consistently achieved. Key Responsibilities Lead, develop, and support the Internal Sales Team to achieve targets and provide outstanding customer service Set and review individual sales goals and monitor performance to ensure productivity and growth Drive proactive sales activity and help grow the customer base across Aggs/Asphalt/Recycled products Maintain strong relationships with key accounts and align activity with regional commercial priorities Review customer call quality and uphold high communication standards across the team Ensure adherence to pricing policies and accurate processing of customer orders Manage and standardise the service and material complaints process Produce sales reports and forecasts to support regional management Maintain forward sales programmes, sales chasing, and won/lost reporting Handle customer enquiries efficiently while promoting Heidelberg Materials' branded products Collaborate with operational, commercial, and logistics teams to enhance customer experience Support forecasting, ensuring accurate visibility of forward demand and distribution needs What We're Looking For Strong leadership skills with experience guiding teams in a customer‑focused environment Excellent communication and relationship‑building abilities Commercial awareness and confidence in managing sales processes, pricing, and performance A proactive mindset with the ability to drive continuous improvement Ability to work collaboratively across departments and influence positive outcomes Working understanding of standard software packages (Microsoft, SAP) Why Join us? At Heidelberg Materials, we don't just offer jobs-we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people. Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous