Customer Success Manager - Edinburgh
They’re looking to bring on board a talented Customer Success Manager who is passionate about customer onboarding, long-term client success, and driving product adoption.
This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants to work for a company where their input genuinely makes a difference.
Salary up to £35,000 with performance-based bonuses
~33 days annual leave
~ Workplace pension scheme
~ Beyond onboarding, you’ll be a trusted partner for your accounts, focusing on engagement, retention, and growth opportunities.
Deliver training sessions and provide hands-on support to ensure clients are confident using the platform.
Build and maintain strong relationships with key accounts, acting as their main point of contact.
Collaborate with internal teams including Sales, Product, and Support to drive customer success.
Monitor customer usage data to proactively address any risks or gaps in engagement.
Proven experience in Customer Success, Account Management or Onboarding within a B2B SaaS environment.
Strong relationship-building and communication skills.
Confident delivering product training and driving customer engagement.
Comfortable using data and insights to guide customer strategies.
If you’re a Customer Success professional looking to take the next step with an exciting SaaS company, I’d love to hear from you. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.