Administrator - Permanent Role
Location: Salford- Fully office based
Salary: £26,200 - £27,000 per annum
Permanent, Full-time
About the Role
My client based in Salford are looking for an Administrator to join their team. You'll play a crucial role in supporting individuals through Access to Work and private service journeys. You'll handle everything from coordinating equipment deliveries and arranging training sessions to liaising with clients and internal teams. Whether it's answering queries or managing logistics, you'll ensure our clients feel supported, informed, and empowered every step of the way.
Key Responsibilities
Respond promptly and professionally to email and phone enquiries
Process Access to Work (ATW) and private workplace adjustment orders
Manage payments and prepare standardised quotations
Maintain accurate data entry and manage internal systems efficiently
Collaborate across departments: Quotations, Training, Warehouse, Procurement, and more
Follow up on outstanding cases and ensure timely completion of service actions
An excellent communicator - both verbal and written, with empathy and professionalism
Highly organised - confident juggling tasks and managing time effectively
Proactive and problem-solving - able to take initiative and drive resolutions independently
Detail-oriented - committed to accuracy in data and process
IT proficient - skilled in Microsoft Office, email, CRMs (e.g. OCRM), and online forms (e.g. JotForm)
Customer-focused - ensuring clients feel supported and well-informed
A team player - thrives in collaboration and cross-functional communicationIdeal Experience
Prior experience in an administrative or coordination role
Managing shared inboxes and customer service processes
Familiarity with Access to Work or workplace adjustment services (preferred)
Experience coordinating logistics for training, equipment, or coachingApply Now
If you're ready to make a difference and support a more inclusive working world, we'd love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy