FRENCH SELECTION (FS)
French speaking Customer Service Representative
Location: Norwich
Hybrid work: Some work-from-home flexibility
Salary: Up to £30,000 per annum plus Bonus
Ref: 761NR
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 761NR
The company:
A dynamic customer experience team supporting a well-established brand within the retail sector, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.
Main duties:
Respond to and resolve customer enquiries professionally, process orders, promote products, and contribute to sales targets while maintaining accurate customer records.
The role:
- Handle customer inquiries via phone, email, live chat, and in person in French and English
- Provide product and service information and recommend suitable solutions
- Process orders, returns, and exchanges efficiently
- Upsell and cross-sell to meet customer needs and sales goals
- Maintain CRM and customer records
- Manage and resolve complaints with empathy and professionalism
- Follow up on overdue invoices/accounts
- Collaborate with team members to improve service and processes
The candidate:
- Fluent in French and English, with excellent verbal and written communication skills
- Proven experience in customer service or sales roles
- Strong interpersonal, organisational, and multitasking abilities
- Comfortable working to sales targets and KPIs
- Computer literate, ideally with ERP system experience
The salary: £25,000 – £30,000 base salary plus Bonus
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic