The Gallagher Group have built an enviable reputation as one of the South East's premier aggregate, groundwork, civil engineering, and property development businesses. We deliver our services to exceptionally high standards and are committed to benefit the communities we serve and the environment in which we live.
Due to expansion of the IT team, we are looking for an IT Support Engineer to work within our IT Department to support the changing needs of our fast paced and evolving business.
As IT Support Engineer, you will report directly to the IT Manager. You will provide support across server, desktop, laptop and tablet platforms, application software (including MS Office), desk phones and mobiles. You will need to have a high level of technical problem-solving ability as well as interpersonal and customer care skills.
Hours: Monday–Friday 40-hour working week, on a rota basis to cover Business hours 7.00am to 6.00pm
* From time to time this role may be required to work 'out of business hours' and some weekend working may be required in order to complete tasks that cannot intrude on normal office hours.
* Occasional travel to quarry/sites will be required for which a van is available.
Key Tasks and Responsibilities:
* Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
* Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
* Provision of site setups, from design to production.
* Minimum 1 day per week on one of our construction sites, providing & maintaining IT services.
* Provision of mobile phones and associated accessories.
* Active directory account management (including starters/leavers).
* Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense).
* Providing support for Specialist systems (AutoCAD, Bluebeam, Asta Powerproject, Lecia).
* Providing support to Network Infrastructure (Starlink, Network Switches and Access Points, Ubiquiti Wireless systems).
* Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
* Maintain and Improve Departmental documentation.
* Support compliance efforts (e.g. PCI DSS, Cyber Essentials, GDPR, etc).
Qualities and Capabilities:
* Believe in and uphold our company values.
* Full Driving License (Manual) and own car.
* Minimum of 5 years' practical experience in an IT support / service function role.
* Working knowledge of MS Office products including Access and SharePoint.
* Demonstrable customer service-oriented skills.
* Right to Work in UK documentation.
Job Type: Full-time
Benefits:
* Company events
* Company pension
* Health & wellbeing programme
* Life insurance
* On-site parking
Experience:
* IT support: 5 years (required)
Licence/Certification:
* Full Manual Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Aylesford ME20 7NS