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One Stop - Customer Service Assistant, Llandudno
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Client:
One Stop
Location:
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
34616312f6c6
Job Views:
3
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
One Stop • Llandudno • Apply by 10-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Providing passionate and prideful service to customers, ensuring a great shopping experience.
* Encouraging customers to give feedback through the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing training to ensure safety at work.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately at the start and end of shifts.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the ‘think 25’ policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of supervisors.
* Following all training to ensure safety and legality.
* If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.
Flexible Working
We support flexible working arrangements to accommodate different lifestyles and needs. Discuss your preferences during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centers in Brownhills, Nursling, and Wakefield, serving communities throughout England and Wales.
Please Note
We only recruit individuals who have passed the school leaver’s age. Check your local school leaver age for eligibility.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends) *
* 20% Discount on F&F Clothing in Tesco Stores *
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance products at Tesco Bank *
* Discounted eye care through Vision Express *
* Various discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans and exclusive retailer savings
* Save as you earn scheme
* WeCare support services including online GP, mental health support, and fitness programs
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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