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We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Human Resources
Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance.
Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time.
Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.
About the role
Own and evolve the global knowledge management strategy for HR Shared Services. Ensure content is structured, accessible in a global platform, and continuously updated across geographies and service lines to drive operational excellence and scalability.
Your responsibilities
* Define and lead the global knowledge management strategy for HR People Services and support other processes within the Global Business Services (i.e. Finance, Supply Chain, procurement, etc.)
* Develop, improve and maintain a global framework for SOPs, process documentation, FAQs, and internal knowledge bases.
* Oversee taxonomy, templates, and content structure across systems (e.g., Confluence, EDCM, SharePoint).
* Establish governance models with content owners across 5 locations and +20 service lines.
* Ensure consistent updates, version control, content creation and lifecycle management.
* Promote adoption of KM best practices through training, change management, content creation and engagement.
* Partner with Operations, Process Excellence, CoEs and Service Line Leads to standardize and optimize documentation.
The experience we're looking for
* Bachelor’s degree in business, HR, or related discipline.
* 5+ years in knowledge management, operations, or content strategy roles.
* Strong experience in shared services or global business services environments.
* Familiarity with knowledge platforms like EDCM, SharePoint, or similar tools.
* Exceptional communication, coordination, and stakeholder engagement skills.
The skills for success
Data and Analytics, HR Process Improvement; Process management; HR Process improvement, Courageous leadership, Organisational structure, Storytelling; Data led storytelling, Execute plans, Strategic mindset, Digital literacy, HR Data Analysis; Data management; Employee data management, Operational Excellence, Commercial acumen, Solutioning.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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