The Customer Coordinator Specialist will support the customer service department by managing client accounts, ensuring satisfaction, and facilitating smooth communication. This role is ideal for someone with a keen eye for detail and a passion for delivering exceptional service in the industrial/manufacturing sector.
Client Details
The employer is a well-established organisation within the industrial/manufacturing industry. They are recognised for their commitment to excellence, offering a professional and collaborative work environment in Bromborough.
Description
Manage customer accounts and address inquiries promptly and professionally.
Coordinate with internal departments to ensure timely delivery of products and services.
Maintain accurate records of customer interactions and transactions.
Resolve customer complaints and escalate issues when necessary.
Provide updates to customers regarding order statuses and delivery schedules.
Support the customer service team in achieving departmental goals.
Contribute to process improvements to enhance customer satisfaction.
Ensure compliance with company policies and industry standards.Profile
A successful Customer Coordinator Specialist should have:
Previous experience in a customer service or similar role within the industrial/manufacturing sector.
Strong organisational and multitasking skills.
Excellent verbal and written communication abilities.
Proficiency in using customer relationship management (CRM) systems.
A proactive approach to problem-solving and customer satisfaction.
Ability to work effectively both independently and as part of a team.Job Offer
Competitive salary.
Permanent position with opportunities for growth.
Engaging work environment within the industrial/manufacturing industry.
Supportive team and management focused on employee development