Summary Working with the Enrolments Manager and our administrators, this role focusses on processing learner paperwork to ensure all learners have the required evidence, information, and documentation to start their programme. It includes data entry, checking the quality of information, and communicating with learners and employers via email and telephone. Wage £14,000 a year Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday - Friday, between 9.00am - 4.00pm. 35 hours a week Start date Monday 10 November 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Support the smooth running of the team by providing front-of-house and customer service support to colleagues and clients. Ensure all duties are carried out within required timescales. Creation of new learner records on the e-portfolio system. Quality checking of documentation. Preparing reports. Assist with administration duties. Answer telephone enquiries or redirect/take messages as appropriate. Preparation of emails and other communication to customers and apprentices. Data entry. Maintaining spreadsheets capturing learner and process progress. Contribute to the sharing of good practice and support continuous improvement throughout the Company. Promote a positive image of the Company and all the services it delivers. Any other duties requested by the line manager. Where you'll work West Suite, Unit F Lakeside Boulevard Doncaster DN4 5PL Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule The training will take place in the workplace. You will meet with your tutor every 4 weeks for a progress review and discuss underpinning knowledge of the qualification. Requirements Desirable qualifications GCSE in: English (grade 4) English (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Team working About this employer Education & Skills Training and Development Ltd is a private training provider dedicated to delivering high-quality Apprenticeship programmes across the UK in the Education and Childcare Sectors. Since our establishment in 2015, we have prided ourselves on our commitment to excellence in training. https://education-and-skills-td.com/ (opens in new tab) Company benefits Shopping discount, health scheme, Birthday off. After this apprenticeship Permenant employment. Ask a question The contact for this apprenticeship is: EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED The reference code for this apprenticeship is VAC1000347365.