About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.
About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.
The working pattern for this role is Monday to Friday, 9am to 5pm.
In This Key Role, You Will
* Day to day maintenance of departmental requirements to ensure the smooth running of the department.
* Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
* Resolve disputed appointment times, offer new appointments and re-arrange existing appointments.
* Cash/cheque handling as appropriate in compliance with Standing Financial Instructions
What You'll Bring
* Educated to standard grade level or experience in a similar role
* Well developed interpersonal skills in customer care.
* Excellent communication skills.
* Good organisational and planning skills.
* Understanding of a range of procedures and processes.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
What We Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
* Annual Leave - 35 days including public holidays
* Generous NHS pension scheme
* Annual incremental salary progression
* Paid sick leave increasing with length of service
* NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
* Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Lorraine Russell, Operational Services Manager on lorraine.russell@lanarkshire.scot.nhs.uk
If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on lynn.deas@lanarkshire.scot.nhs.uk
Interested?
Full details about the role are provided in the attached Job Description and Person Specification.
Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application
You can also learn more about working with NHS Lanarkshire by viewing our Information Pack
Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted. #J-18808-Ljbffr