Customer Experience Executive
Competitive + Bonus + Benefits
Slough, UK
Permanent full time
Help us turn customer complaints into better experiences and shape how thousands of customers feel about IRIS.
At IRIS Software Group, we care deeply about our customers and we know that how we handle things when they go wrong is just as important as when everything runs smoothly. Thats where you come in.
As aCustomer Experience Executive, youll be the final point of contact for customers with complaints or ongoing issues. Youll take full ownership of each case, making sure every problem is managed with care, urgency, and professionalism guiding it through to a fair and thoughtful resolution. Whether you're speaking directly to customers or coordinating actions with internal teams, youll play a vital role in restoring trust and ensuring customers feel genuinely supported.
This is more than just a support role its your chance to directly improve how we respond to customer complaints. Youll play a key part in turning frustrating situations into positive outcomes, showing our customers theyve been heard and that were serious about putting things right. If you stay calm under pressure, care about doing things properly, and want to help shape a better customer experience, wed love to hear from you.
This is a hybrid...