Vibe Recruit is partnering with a leading Occupational Health provider to recruit a Customer Service Specialist for their busy and growing team based in Abingdon.
This is an excellent opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment where attention to detail and customer satisfaction are key.
As the first point of contact for customers, you'll play a vital role in delivering an exceptional customer experience, managing bookings, resolving queries, and supporting the smooth delivery of Occupational Health services.
Key Responsibilities
* Respond to customer enquiries via phone and email in a professional and timely manner
* Manage bookings for Occupational Health services and guide customers through the process
* Coordinate clinic schedules and appointments, ensuring all information is accurate
* Liaise with third‑party suppliers to ensure services are delivered efficiently
* Work closely with internal departments, including Clinical and Laboratory teams
* Ensure all work is completed in line with company procedures, KPIs and service standards
* Provide administrative support to the wider team as required
* Maintain accurate records and update internal systems
What We’re Looking For
* Previous experience in a customer service, administration or contact centre environment
* Excellent verbal and written communication skills
* Strong organisational skills with the ability to prioritise workload effectivelyGood IT skills, including Microsoft Word, Excel and Outlook
* A customer‑focused approach with excellent attention to detail
* Ability to work well both independently and as part of a team
Desirable Experience
* Experience using Salesforce or similar CRM systems
* Previous experience within healthcare, occupational health, medical or service‑based industries
What’s On Offer?
* £14.90 per hour
* Monday to Friday working hours (9:00am - 5:00pm)
* No weekend work
* Monthly pay
* Supportive team environment
* Opportunity to join a respected and growing organisation
* Ongoing training and development opportunities
Vibe Recruit is acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr