Cash Converters are the UKs leading buying and selling retailer and also financial services experts.
Our amazing and unique brand of retail and financial services make our branches exuberant and exciting to work in. Our distinctive branches are an exceptional place to enhance your management capabilities. That's why we want the best managers from the retail, finance and service industries at the helm. You'll constantly review your branches' performance, ensuring operational compliance and taking charge of the marketing plans that get customers through the front door.
If you're a seasoned retail, hospitality manager with keen commercial nous and boundless initiative, also with a need to share our nature and passion for our content and be an inspiration to your team and also bringing our unique and exuberant brand of retail and financial service's to life. Then you're the person we want.
In return, we offer fantastic performance-related bonuses on top of a competitive basic salary and attractive benefits, along with full product and skill training where needed. Plus you'll receive all the support you need to progress with a company that loves what it does and has even bigger plans for the future.
Main Purpose of the Job;
· Responsible for the effective leadership of the advisor team, ensuring that all aspects of the store operation meet the required standards. Responsible for achieving / exceeding sales targets and delivering excellent customer service at all times.
Key Features / Responsibilities
· Ensure that all customers receive the highest level of service at all times, reviewing and developing the service and team training on an ongoing basis.
· Develop an excellent sales team to ensure the highest level of customer service, offering fair and efficient service to customers, reviewing and developing the service on an ongoing basis.
· Recruit, induct, motivate and develop store staff, ensuring they are performing to the required store standards with the help of the training and development department.
· Ensure operational standards are implemented, maintained, and operating within all company policies and procedures.
· Maintain a consistently high standard of security by ensuring the Advisor teams have a vigilant awareness of staff and customer activity.
· To demonstrate a proactive approach towards work, using your own initiative and common sense, carrying out any other work required by Area Manager within the scope of your role.
· To display honesty and integrity at all time.
Experience
· Ideally all candidates will have management experience gained in a retail, hospitality, customer service and financial environments.
Skills
· Leadership skills
· Handling HR issues
· Customer service skills
· Literate and numerate
· Teamwork / Team building
· Ability to accurately interpret date / information
· Performance management
Personal Qualities
· Excellent communication skills at all levels
· Outgoing, friendly personality
· Self-motivated
· Enthusiastic in approach
· Reliable
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
* Company pension
* Employee discount
* Store discount
Ability to commute/relocate:
* Burnage M19 3PN: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Management: 1 year (preferred)
Work Location: In person