Individuals in Issue Management are responsible for the coordination andprehensive management of issues with key stakeholders, such that Citi achieves and maintainspliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.
What You will Be Doing
1. Assist in the coordination andprehensive management of issues with key stakeholders
2. Support issue quality reviews ensuringpliance with Issue Management Policy, Standards and Procedures
3. Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
4. Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
5. Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
6. Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
7. Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact
8. Support key stakeholders to develop corrective action plans to address identified control gaps or failures
9. Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
10. Ensurepliance with all relevant regulatory requirements and internal policies
11. Partner with internal audit, business units, and senior management,municating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
12. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by drivingpliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
What We will Need From You
13. Experience in operational risk management,pliance, audit, or other control-related functions in the financial services industry
14. Ability to identify, measure, and manage key risks and controls
15. Strong knowledge in the development and execution for controls
16. Proven experience in control related functions in the financial industry
17. Proven experience in implementing sustainable solutions and improving processes
18. Understanding of Citi's Policies, Standards, and Procedures a distinct advantage
19. Strong analytical skills to evaluateplex risk and control activities and processes
20. Strong problem-solving and decision-making skills
21. Ability to manage multiple tasks and priorities
22. Understanding ofpliance laws, rules, regulations, and best practices
23. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
24. Bachelor's/University degree, master's degree preferred
What we offer
25. Working in an international environment in one of the greatest financial institutions worldwide
26. An enjoyable and challenging learning path, which leads to a deep understanding of Citi's products and services
27. Consideration for a yearly bonus
28. International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture
29. A supportive workplace for professionals returning to the office from childcare leave
30. Abundance of internal job opportunities locally and globally
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Job Family Group:
Controlsernance & Oversight ------------------------------------------------------
Job Family:
Issue Management ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Analytical Thinking,munication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis.------------------------------------------------------
Other Relevant Skills
Forplementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Job ID 25861732