Job Title - Internal Fraud Manager
Location - Leicester or Bexhill (approx. 2 days per month in the office or ad-hoc where required)
Welcome to Hastings Direct - Pam Angel - HR Director
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.
Role overview
This role is responsible for identifying potential threats against the company from internal factors and developing/deploying strategies and effective controls to mitigate those threats. You'll also be responsible for investigating internal fraud events or any other incidents.
Job details - you'll need to have demonstrable experience in:
Identifying opportunities where internal fraud risk exists with recommendations of mitigation via controls
Investigating fraud, other financial crime, data breach events, as well as screening and vetting incidents as directed by HR
Reporting to the Internal Fraud Incident Team and the Internal Fraud Committee of all internal fraud incidents, prevention activity and perceives risks and control status
Managing the internal fraud team with their investigations, intelligence searches, reviews and contact controller function
Providing training and guidance to colleagues to prevent internal fraud, promoting a fraud aware culture, and encouraging management reporting, escalation and whistleblowing
Managing counter fraud exception reports that identify potential fraud flags
Essential skills/experience:
Experienced incident investigator (within internal fraud) with previous interviewing skills
Strong knowledge of intelligence systems, risk management procedures and overall good knowledge round payments processes
Knowledge of Guidewire Policy, Billing, Claims Centre and GW Contact Manager beneficial
The interview process
Our interview process involves the below:
Recruiter screening call
1st stage interview with hiring leader
2nd interview with hiring leaders leader
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website
Regrettably we are unable to offer sponsorship for this role.
Benefits: in addition to a competitive salary and £5k car allowance you will also receive
Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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