Overview
Delivery Manager - MOD Lyneham at VIVO Defence Services. VIVO provides facilities management and accommodation maintenance for the UK military and its partners.
Location: MOD Lyneham, on-site. Chippenham, Wiltshire, GB, SN15 4AJ. Contract: Permanent, Full time. Salary: Up to £48,000 depending on experience.
What We Do
We put our Customers and Families First. We drive improvements to ensure reactive repairs or major projects are completed safely and on time. Our core values are open, caring, agile and collaborative.
The Role
Lead the operational delivery of repairs and maintenance services, ensuring high standards of performance, compliance and customer satisfaction. Maintain reliability, safety and efficiency of property and asset management operations while driving continuous improvement across teams and processes.
Responsibilities include:
* Day-to-day management of service delivery, achieving performance, budget and compliance targets
* Coordinate planned and reactive maintenance, including out-of-hours operations; ensure resources are deployed efficiently and service continuity during leave or absence
* Manage a team of Responsive Supervisors and their direct labour force; oversee specialist subcontractors to ensure best value and compliance with quality standards
* Hold profit and loss responsibility for area of service; manage budgets, monitor spend, perform trend and exception reporting; take proactive action on variances
* Develop and deliver project management and business improvement strategies; embed innovation and best practice for measurable improvements
* Manage team performance through one-to-one meetings, PDRs and performance monitoring; handle employee relations in line with policy
* Own complex repairs operationally; communicate with customers and stakeholders about progress and resolution
* Compile and analyse performance data and KPIs; identify risks and opportunities; report insights to senior leadership
* Ensure health and safety compliance; act as Responsible Person for Legionella and Asbestos as trained; apply risk assessments, method statements and safe systems of work
What You’ll Bring
The ideal candidate will have a professional qualification in construction, property or facilities management (e.g., CIOB or RICS or equivalent) or demonstrable experience in a technical/operational discipline. You should have:
* Solid understanding of repairs and maintenance operations; familiarity with regulatory, legislative and British Standards requirements
* Experience managing multi-disciplinary teams and subcontractor networks in a fast-paced, customer-focused environment
* Experience in reactive maintenance supervisory/management within the Housing industry
* Strong knowledge of Microsoft Office (including Excel) and reporting tools; familiarity with Permit to Work systems and method statement processes (advantageous)
* Health and Safety qualification (NEBOSH, IOSH, or SMSTS) is desirable; prior experience as a Responsible Person within a compliance framework is a plus
What We Offer
* 6% employer matched pension contribution
* Single private medical cover
* Life assurance 2x annual salary
* 25 days annual leave
EEO and Working Arrangements
VIVO Defence Services is committed to diversity and inclusion and supports reasonable adjustments at interview and employment. We are open to flexible and hybrid working arrangements where possible. We are a Disability Confident Leader. Disabled applicants who meet minimum criteria will be invited to interview.
VIVO Defence Services is a joint venture between Serco and EQUANS. By applying, CV information may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
#J-18808-Ljbffr