Your new company
My client is a well-established and respected not-for-profit organisation with offices in Newmarket.
Your new role
Are you organised, proactive, and passionate about helping people? My client is looking for a Housing Administrator to play a key role in keeping their housing service running smoothly and delivering excellent support to our tenants. This is a varied and rewarding role; you'll provide essential admin support across housing operations, from coordinating repairs and managing compliance, to assisting with lettings and helping us maintain high-quality homes. You'll be the first point of contact for tenants, contractors, and colleagues, ensuring a friendly, efficient service. Your responsibilities will include:
Coordinating day-to-day housing administration including lettings, tenancy changes, and customer enquiries.
Administering and monitoring repairs and maintenance, raising works orders, liaising with contractors, processing invoices, and keeping tenants informed.
Supporting the smooth turnaround of empty homes, from tenancy termination through to re-let.
Assisting with the delivery and monitoring of compliance activities (gas, electrical, fire, legionella, asbestos).
Maintaining accurate records and producing reports.
Supporting income collection and rent administration.
Contributing to a positive customer experience through clear communication and tenant engagement.
What you'll need to succeed You will need to be an organised and proactive Housing Administrator to join a small, friendly team. You will require:
The ability to manage complex workloads, liaise with customers and suppliers, and maintain accurate records.
Experience in housing administration, repairs coordination or compliance monitoring.
Knowledge of health and safety requirements for residential properties.
Excellent organisational, communication, and IT skills.
Ability to work independently and as part of a small collaborative team.
Customer focused approach and commitment to continuous improvement
A proactive, people-focused mindset with a passion for quality housing
A full UK driving licence and access to a vehicle.
Prior experience in housing, property management, or a similar administrative role is highly desirable; exposure to repairs, voids, and compliance processes is advantageous.
What you'll get in return
In return, you will have the chance to work as part of a friendly and collaborative team, and have a real impact, helping improve services, support tenants, and keep everything running smoothly, so no two days will be the same.
Hours: 9am-5pm
100% office-based
On-site parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
The ability to manage complex workloads, liaise with customers and suppliers, and maintain accurate records.
Experience in housing administration, repairs coordination or compliance monitoring.
Knowledge of health and safety requirements for residential properties.
Excellent organisational, communication, and IT skills.
Customer focused approach and commitment to continuous improvement
A proactive, people-focused mindset with a passion for quality housing
Prior experience in housing, property management, or a similar administrative role is highly desirable; exposure to repairs, voids, and compliance processes is advantageous.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found