Customer Service Representative - August Start!
~ Newcastle - Onsite 5 days a week
~6 month contract
~ Rate - £17/hour The Role As a Customer Service Advisor, you will be the first point of contact for local producers seeking assistance with waste fee payment requests. You will handle a variety of inquiries, including challenging invoice amounts, payment instructions, disputes, and complaints. Communication will primarily be via phone, but you will also interact with customers through online chat, email, and postal correspondence. Additionally, you will be responsible for addressing IT-related queries regarding the payment process and channelling them to Service Now when necessary. Responding to customer queries via phone, email, chat and post.
~ Deliver excellent customer service to customer.
~ Raise tickets in Service Now.
~ Handling disputes and complaints professionally and efficiently, ensuring prompt resolution.
~ Managing Ad-hoc requests.
~ Ensuring compliance with policies and government regulations.
Previous experience in a customer service role, ideally within a contact centre or similar environment.