Overview
Join to apply for the Customer Service Representative role at William Hill.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working patterns
* Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and may include evening and weekend work
What’s in it for you?
* Working hours: We’ve a range of full and part-time hours on offer.
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
* Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
* Paid birthday day off: An extra paid day off for your birthday within your birthday month
* Subsidised travel: For roles based in London, access to discounted or free Zone 1-6 Oyster card for commuting
* Pension plan: We’ll match your pension contributions up to 4%.
* Perks and discounts: Discounts in high street shops, cinemas and holidays
* Training and development: We support growth with career development opportunities
What you need to be successful
* Age 18+ (legal requirement)
* Have a passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After applying, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About William Hill / Evoke
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966 – and our Retail team sit at the heart of the high-street experience.
Our culture is built on trust and belonging. We empower our teams to work in a way that is best for them, combining strengths and celebrating differences, ensuring that we win together.
More About Evoke
We’re a business that embraces change and progress. The power behind William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. We’re investing in your future to help you develop your strengths and build a career that suits you.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Gambling Facilities and Casinos
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