Salary
Location Stoke-on-Trent
Hours per week 35
Contract type Permanent
This is a Permanent, Salaried vacancy that will close in a month at 23:59 BST.
The role
Working under the direction of the Neighbourhood Manager you will provide support to the Neighbourhood Team by coordinating performance, including void performance, anti-social behaviour case management support, nomination reporting and supporting the team to let our empty homes.
Job Requirements
* Compile accurate performance data and information to support the Neighbourhood Manager and Head of Customer and Neighbourhoods.
* Act as the main contact for council tax coordination across all local authority areas.
* Provide advice and assistance to customers, delivering a high standard of customer service and building professional, trust-based relationships.
* Distribute, collect, and analyse customer satisfaction surveys and feedback for Neighbourhood services.
* Work with the anti-social Behaviour (ASB) Specialist to ensure cases are allocated to Neighbourhood Officers, monitored appropriately and handled in line with our ASB policy.
* Make sure internal and external referrals are passed to the right teams and follow our procedures.
* Help Neighbourhood Officers with inspections, lettings, and tenancy checks to make sure everything is accurate and up to date.
What We're Looking For
* A good general level of education with an English and Math's GCSE or equivalent qualification.
* Be willing to complete training and professional development when required to do this job well.
* Excellent communication skills.
* Have a positive can-do attitude.
* Be self-motivated and able to work on your own initiative.
* Be confident and resilient to be able to manage conflict in a professional manner.
* Will be able to work flexibly between our Head Office, Villages, and homes.
* A full UK driving license with use of own vehicle.
* DBS required.
Help us wave goodbye to stigmas and hello to a new chapter of affordable housing.
Apply now
We'll be interviewing as we go so might close the application process early if we find the right person.
Housing #NeighbourhoodOAssistant #HousingOfficer #CustomerService #NeighbourhoodSupport #JobsThatGiveBack #FullTime #GreatBenefits
Who We Are
We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Staffs Housing is a leader in providing quality affordable housing to Staffordshire, Cheshire and the surrounding areas, ensuring there are no barriers to home-seekers finding a place they're proud to call home.
Watch our short video below and hear what our residents think about us and how we're breaking down the barriers to good quality housing.
Why choose us?
No Matter What Brand You're Working With Across The Honeycomb Group, You Can Trust Us To Look After You. Creating a Happy Home Doesn't Just Apply To Our Customers, It Applies To Our Staff Too. That's Why We Offer
A range of discounts at many high-street retailers and well-known brands.
Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
We offer flexible working, to help you manage your work-life balance.
Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly.
We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you.
A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications.
Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions.
Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options.
Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations.
We never shut the door
At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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