About the job youre considering
Please make sure you read the following details carefully before making any applications.
We’re looking for a skilled and motivated M365 Engineer to join our growing End User Services UK team. You’ll play a key role in supporting a range of high-profile clients. working across Messaging and Collaboration Systems with a focus on the Microsoft 365 ecosystem—including Exchange Server (on-prem and online), MS Teams, and MS Purview Information Protection.
This is a great opportunity to contribute to a collaborative and forward-thinking team, where your ideas and input will help shape the future of enterprise systems support.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
* Provide 2nd and 3rd line support for M365, MS Exchange Server, MS Teams, and ideally MS Purview Information Protection.
* Collaborate with colleagues across End User Services and other support teams to resolve technical issues related to M365, identity, security, and endpoints.
* Contribute to service improvement initiatives, including lessons learned and knowledge sharing.
* Review and deploy updates and patches for MS Exchange Server.
* Manage vendor support cases, particularly with Microsoft, including escalation and resolution of complex issues.
* Occasionally support planned maintenance or outages outside standard hours (with flexibility and notice).
Your skills and experience
* Solid understanding of Microsoft Cloud services and the M365 suite, especially Exchange Online and MS Teams.
* Experience with on-premises Exchange Server and hybrid Exchange Online environments.
* Hands-on experience with M365 migrations or deployments.
* Background in 3rd line support for Microsoft Exchange, M365, and endpoint technologies.
* Familiarity with Active Directory, ADFS, Azure Entra ID (formerly Azure AD), and Entra ID Sync.
* Experience with third-party SMTP gateway technologies (e.g., Mail Marshal) is a plus.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.