Customer Service Advisor Join a team where people come first – and service means everything. At ABL 1Touch, we’ve been a trusted name in vehicle repair since 1994 – known for expert craftsmanship, reliable service, and genuine care for our customers. As we continue to grow, we’re looking for a friendly, organised Customer Service Advisor to join our Warrington team and help keep things running smoothly. Your Role: You’ll be the friendly voice and helpful hand guiding our customers after they’ve made a claim with their insurer – keeping them updated, answering questions, and getting them booked in for repairs. Here’s what you’ll be doing: Be the first point of contact for customers post-claim Handle inbound calls and customer enquiries with professionalism and empathy Schedule repairs and arrange courtesy cars Provide updates on repair progress and timelines Keep systems accurate and up to date Spot and flag any concerns early to keep things on track What You’ll Need: Excellent communication and people skills Strong organisation and attention to detail Confidence using digital systems and multitasking A positive attitude and a team-player mindset Bonus points if you’ve worked in motor insurance, call centres, or customer service roles before – but it’s not a deal-breaker! What’s in it for You? We know a great team is built on happy people, so we offer: 28 days holiday (including bank holidays) An extra paid Celebration Day – just because Life Assurance & Long Service Awards Healthcare Cash Plan & Employee Assistance Program Pension, Cycle to Work Scheme & LV insurance discounts Fun social events & generous Refer-a-Friend bonuses Sound like a good fit? We’d love to hear from you – apply now and let’s get started!