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Location: Chertsey, Surrey
Job Type: Full time
Contract Type: Permanent
Salary: £24,000 - £30,000 Basic (depending on experience)
Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels?
The Company
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.
The Role
Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients.
The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.
Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.
This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required.
Essential Requirements
1 to 2 years of professional experience in a similar role
Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange / Office 365, Antivirus software etc
Some experience using a Ticketing system / working to SLAs will be advantageous
Great communication skills (in person and via telephone) - excellent written and spoken English is essential
Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
The successful candidate will be a punctual and thorough worker, with astute attention to detail
Any IT qualifications will be an advantage but not essential
Valid UK driving licence is essential
Shift Work will vary between 8.00am 8.00pm Monday to Friday with one hour for lunch.
The shift pattern varies between 8am 4pm, 9am 5pm, 10am 6pm, 12pm 8pm.
You may be occasionally asked to cover weekend shifts as and when needed.
This is an office-based role at Kromes HQ in Chertsey (Surrey).
However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required.
The Package
£24,000 - £30,000 Basic (depending on experience)
Benefits
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day
Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
Discounted Corporate Gym Membership
Cycle to Work Scheme
Shower Facilities
Free Private Car Park
Staff Break Out Room with Pool Table
Modern, Open Plan, Office Environment
Regular Company-Funded Social Events
Company-Funded (Voluntary) Participation in our Charity Events
Electric Vehicle Charging Points are available at our Chertsey Head Office
Inclusion & Diversity
Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.
Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online.
You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, etc.
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