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Join to apply for the Renewals Transformation Manager role at Trusted Resource Solutions
The role
We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity to have considerable commercial impact on the business
Senior Renewals Manager
* Location: Birmingham
* Salary: £65-80k depending on experience
The role
We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity to have considerable commercial impact on the business
What's in it for you?
* Opportunity to influence and shape business-critical operations in a leading UK IT services business.
* Chance to be part of a supportive, organisation with strong values and a collaborative culture.
* Opportunity to make a lasting commercial impact.
What will you be doing as Senior Renewals Manager?
* Lead the evolution and execution of the renewals strategy and roadmap, ensuring it supports overall business growth plans.
* Promote the adoption of the renewals process across sales and operations, encouraging a mindset of proactive, customer-focused renewal management.
* Create and present a clear business case, demonstrating real results and benefits achieved through transformation initiatives.
* Drive ongoing improvement projects, embedding improved practices, streamlining renewals practices, and delivering both immediate and long-term impact.
* Design and implement effective training and support programmes for Sales and Operations teams to strengthen renewals capabilities.
* Work in close partnership with commercial, sales, finance, vendor and product teams to maximise renewals performance.
* Establish robust processes to improve retention rates, profitability, and cross-sell/upsell opportunities, with an early focus on Software and Enterprise portfolios.
* Assess revenue, margin and churn trends, using customer feedback to shape practical improvements.
* Promote the use of data and automation to work smarter, while helping shape future tech and make our systems better
* Represent renewals in ‘Configure, Price, Quote'-related projects, ensuring priorities and requirements are reflected while coordinating with wider operational teams.
What experience are we looking for in our Senior Renewals Manager?
* Extensive experience in Renewals Management within an IT VAR or technology/software-focused business.
* Proven ability to develop and implement strategy and operational transformation programmes.
* Track record of improving revenue, margin, retention and customer experience through renewals process optimisation.
* Excellent stakeholder engagement and collaboration skills across diverse teams and levels.
* Strong analytical mindset and ability to make data-led decisions.
* Experience in change management and championing automation initiatives.
* Good knowledge of vendor ecosystems and licensing/renewals frameworks.
If you're ready to take on a strategic, transformational role in renewals, we'd love to hear from you. Please submit your CV today!
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Strategic Management Services
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