Enjoy the vibrant atmosphere of a bustling, guest-facing role where exceptional service takes centre stage at our diverse food outlets throughout the site. Embrace the unpredictability of each day, as you may find yourself immersed in the dynamic energy of the Chameleon Tree Restaurant and Coffee House, or serving up delights at the Watering Hole Café with picturesque views of giraffes and zebras. These roles transcend the ordinary, offering attractive working hours without split shifts, late nights, or early mornings-ensuring an optimal work-life balance.
Under the guidance of our Assistant Food and Beverage Managers, your responsibilities extend beyond routine tasks. You'll be the go-to person for customer enquiries, offering insightful product advice, and efficiently managing transactions at the tills. Your commitment to excellence will shine as you maintain the pristine cleanliness and presentation of all food and beverage service areas, going above and beyond to clear and clean tables as needed. Elevate the guest experience with every interaction, making each visit memorable and enjoyable.
Key duties will include:
1. Provide the highest standard of guest service at all times
2. Be knowledgeable about all products sold, advising customers and answering queries
3. Operate tills in line with cash handling procedure
4. Clear and clean tables
5. Ensure all front of house areas are clean and tidy in line with Company hygiene standards
6. Drive sales by replenishment of display/fridges and upselling
7. Record and keep end of day service wastage to a minimum
8. Ensure service work areas are kept in a clean and hygienic condition in line with internal periodic audits
9. Ensure service equipment and utensils are handled, maintained and used correctly
About you
10. Demonstrable customer service experience is desirable, although not essential.
11. An abundance of enthusiasm and energy, and a passion for delivering a great customer service experience
12. Excellent communication skills with a confident, mature and friendly nature
13. Good team player with excellent interpersonal skills and the ability to work well under pressure
14. Be honest, reliable and committed, and enjoy responsibility and exceeding expectations
15. Flexible to work extra hours / weekends as required
A little about us
At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.
With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.
Our values
At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.
Why join the Longleat team?
In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.
You will receive a a salary of up to £10.60 per hour, in addition to a range of attractive benefits that include;
16. 29 days holiday inclusive of bank holidays.
17. Unlimited free entry to Longleat for our employees
18. Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
19. 50% off Annual passes for Friends and Family
20. Discounts on food and beverages and retail merchandise
21. 20% off VIP Experiences, 10% off Accommodation
22. Discretionary bonus scheme
23. Employee Assistant Programme
24. Employer contributory pension scheme
25. Life assurance scheme
26. Perks at work
27. Range of flexible working schemes
28. Great progression opportunities available.
29. Gain an internal endorsement for re-hire of future vacancies
Your contract
You will be on a fixed term contract until 4th Jan 2026 with working hours to vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.