Excellerate Group is a dynamic, technology-led market leader in providing soft services across the UK and Ireland.
We are an industry disruptor delivering data-driven, user-based services to clients across various sectors. Our growing success is built on creating bespoke, dynamic solutions that evolve and adapt to our clients' needs.
We are currently recruiting for a Helpdesk Administrator for our London Office.
We are looking for someone who takes pride in supporting others and always goes the extra mile!
To provide high-quality, administrative Service Desk support to the business, working as a Business Partner to the Operations Team, Business Unit Directors, and customers.
Main Responsibilities:
* Service Desk Administrator duties
* Answer main line help desk calls and direct as appropriate
* Process Service Desk requests via calls or emails from start to completion
* Process requests for additional works, liaising with operational management, sub-contractors, and suppliers, to complete associated Purchase orders
* Process client consumables orders
* Order uniforms, workwear, stationery, and handle general admin duties
* Provide client quotes for additional works, from consumables to PPM
* Arrange periodic window cleaning, carpet cleaning, and additional deep clean bookings
* Complete site packs and documentation
* Perform ad hoc duties as required
Skills required:
* Strong verbal and written communication skills
* Excellent telephone manner and customer service focus
* Good timekeeping and attendance
* Effective communication across all levels
* Positive, can-do attitude
* Ability to work with and adapt to new systems
* Previous customer service experience is desirable but not essential
Benefits:
* Full training provided
* 25 days holiday plus bank holidays
* Flexible 37.5-hour work week
* Cycle to work scheme
* 24/7 access to GP
* In-house benefits scheme
Location: Abbey Mill Business Centre, Paisley
Salary: £27,000 - £29,000 depending on experience
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