Main area catering services Grade Grade B Contract Permanent Hours Full time - 37.5 hours per week (on a roster to include weekends, and shifts between 0630-2000) Job ref 423-AGHS8013124
Employer AGH Solutions Ltd Employer type NHS Site Airedale General Hospital Town Steeton Salary £28,216 per annum Salary period Yearly Closing 03/06/2026 23:59
Patient Experience and Nutritional Supervisor (Grade B)
AGH Solutions is a wholly-owned subsidiary of Airedale NHS Foundation Trust. We are proud of our NHS heritage, and proud to be supporting Airedale’s clinical services.
We provide a wide range of services from traditional facilities management and estate maintenance, to sterile services, wheelchair engineering and procurement, to clients both within and beyond the NHS.
Job overview
Do you get a buzz from making someone’s day better? Do you believe a warm meal and a kind word can go a long way? Then keep reading — we might just have the perfect role for you.
What’s Cooking in This Role?
* Lead and support a team of catering colleagues, hostesses, and housekeepers.
* Onboard and train new team members.
* Keep our service running like a well‑oiled kitchen — with data, delivery, and mealtime magic.
* Ensure every patient’s dining experience is served with excellence and a smile.
You’ll thrive if you:
* Love working with people and making a difference.
* Can juggle tasks like a pro.
* Believe that food is more than fuel — it’s care, dignity, and joy.
Based in West Yorkshire, you’ll be part of a team that’s as committed to compassion as it is to quality.
Main duties of the job
To lead a team and ensure high standards of patient, restaurant and retail services within designated locations on the site at all required times.
To communicate with staff, colleagues and service users taking corrective action where appropriate.
Contribute to the delivery of a quality catering service in accordance with specification standards.
To Promote a Just Culture.
To ensure that all patient meal requirements are ordered in a timely manner by staff at ward level and that all patient meal requirements are accurately assembled and delivered in a timely manner.
Assisting with Hospitality and delivery of hospitality to users.
To ensure that the provision of Patent Meals and Hostess & Housekeeper service are provided to the standard required.
To communicate effectively with colleagues, and visitors throughout the service delivery at all times, whilst ensuring respect, dignity and confidentiality at all times.
Benefits
* 24/7 Employee Assistance Line.
* Buy or sell annual leave.
* Access to 6 Staff Networks – Enable, Gender, Race Equality, Rainbow, Armed Forces and Admin.
* Onsite Children’s Nursery.
Qualifications
* GCSE Maths and English.
* Level 2 Food Safety.
* IOSH Managing Safely Level 3.
* Train the Trainer.
Skills
* Computer literate in Excel and Word.
* Ability to plan & organise own workload to a high standard as well as work as part of a team.
* High attention to detail.
* Able to use own initiative.
* Ability to follow written and verbal instructions.
Knowledge
* Good knowledge of Health & Safety and Food Safety practices.
* Understanding of Confidentiality.
* Knowledge of allergens and allergen management.
* Knowledge of catering and hospitality best practice.
* Understanding of Information Governance.
* Knowledge of HACCP.
* Knowledge of NHS PLACE.
* Understanding of NHS Framework of Audit.
Experience
* Experience of working in a catering environment.
* Experience in dealing with customers and handling complaints.
* Experience of working with allergens and best practice.
* Experience of working with the public / customers.
* Experience of working to schedules, procedures and deadlines.
* Previous Supervisory Experience.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard or Basic £26.40) from your first full month’s salary. This is a condition of your employment.
In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Clickhere for the privacy policy).
You are encouraged to participate in the DBS Update Service and pay the £16 cost per year.
Employer certification / accreditation
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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