Credit Controller
£24,570 to £25,500 plus great benefits (Work level 6C)
Manchester city centre, hybrid working with at least 1 day a week in the office
Full-time, 37.5 hours a week (Monday to Friday)
2 X 12-month fixed-term contracts available
We're looking for Credit Controllers to join our Finance team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.
Why this role matters
Our Credit Control team is a huge part of what keeps our business running smoothly. In this role, you'll be looking after the Funeralcare sales ledger, helping us stay on top of payments and making sure we hit our cash collection targets.
It's a B2C (business to customer) role, so you'll be speaking directly with families and customers, which means compassion, clear communication, and a genuinely professional approach are key. If you're someone who can balance sensitivity with confidence, you'll fit right in.
What you'll do
* Provide a customer service and credit control function to make sure that sales ledger accounts are collected promptly via telephone, email and letter
* Handle a high volume of inbound calls as customers respond to messages and reminder letters as well as making outbound calls
* Conduct payment negotiations with empathy, discretion and accuracy with families during emotional times and in some cases where the debts are very aged
* Maintain an accurate record of collection actions making sure that all notes and payment promises are documented
* Resolve queries, liaising with funeral homes and making sure payments align with company terms
* Review Dunning Letters for despatch
* Make sure that unallocated cash is kept to a minimum checking weekly reports provided by banking team
What you'll bring
* Experience in a credit control environment
* A high level of accuracy and attention to detail
* Good Microsoft Excel skills
* Great communication, negotiation and problem-solving ability
* Excellent customer service skills, maintaining an empathetic approach to customers at all times
* An open mind, willing to accept and adopt new processes and ways of working
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
* 28 days holiday (rising to 32 with service) plus bank holidays
* A pension with up to 10% employer contributions
* 30% discount on Co-op products and 10% off other brands
* Stream – early access to a percentage of your pay as you earn it
* Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
* 24/7 colleague support service
* Training and support for your development and career progression
* Cycle-to-work scheme
A place you'll belong
We're building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at and our inclusion commitments at
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
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