Job Title: 2nd Line Support Engineer
Job Type: Permanent
Location: Winchester / Remote
Salary: £30,000 - £34,000 p/a + on call allowance
2nd Line Support Engineer - Role & Responsibilities
* Answer, evaluate, log and prioritise incoming ticket requests from customers related to a range of IT security products & custom software applications
* Provide customers with regular updates on open issues and set appropriate expectations
* Hold remote sessions with customers when required
* Interface directly with product vendors and our partners when necessary
* Carefully document activities and customer interactions to ensure accurate call tracking
* Troubleshooting product issues or network-related problems
* Analysing and recommending solutions to problems
* Diagnose and solve IT security products problems quickly
* Perform on call support for 24*7 customers as part of an out of hours rota
2nd Line Support Engineer - Required Experience
* 3+ years' experience in IT Support (2nd/3nd line level)
* Ability to collaborate with various technical groups to provide analysis and support
* Windows Server (old and new O/S)
* Linux (nice to have)
* TCP-IP, UDP networking components, HTTPS, DNS, Active Directory and LDAP
* Strong network troubleshooting skills including an understanding of routers and firewalls with the ability to use common tools such as netstat, traceroute, ifconfig, tcpdump and others
* Excellent communication skills
* Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge.
Interviews: April 2025
Start Date: May/June 2025
How to Apply:
Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology