Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Accessorize values.
Generate profit by exceeding KPIs.
Ensure the team is motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
Support the management team in maximising commercial opportunities to drive sales within your store, implementing visual merchandising and window guidelines to a high standard.
Promote and deliver piercing services to customers with your team.
Be flexible in your approach, supporting other stores and team members to achieve common goals.
Create an inclusive environment, promoting equality and kindness within your team.
Our ideal candidate is customer-focused, passionate about our products, and committed to creating an exceptional experience for our customers. We value enthusiasm, integrity, and a drive for success.
This role is based at Heathrow Airport; therefore, all applicants must be 18+ and able to work varied shifts (6am-10pm). Successful candidates will need to complete a basic background check (CRC) and provide a detailed employment/education history for the past 5 years.
Demonstrate customer focus by delivering excellence in customer service, understanding the importance of tailored, one-on-one service, and leading your team to do the same.
Confidently lead by example, inspiring your team to make Accessorize a great place to work and shop.
Experience in a supervisory or key holder role with a proven track record in delivering excellent customer service.
Show passion, drive, resilience, and a proactive approach.
Communicate openly and effectively.
Be solution-oriented, capable of making beneficial decisions with a sense of ownership.
We offer a competitive salary, an exciting bonus scheme, a staff uniform allowance, generous staff discounts across our brands, and an additional day off for your birthday.
If you're interested and believe you are a good fit, apply today. At Monsoon Accessorize, we value how we do things as much as what we do. We are committed to diversity and inclusion, creating a respectful environment where everyone can thrive and reach their full potential. We welcome applications from all backgrounds and consider flexible working requests where operationally feasible.
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