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Service Design and Transition Manager, Aberdeen
Client: BJSS
Location: Aberdeen
Job Category: Other
EU work permit required: Yes
Job Reference: fef5b7fe09aa
Job Views: 13
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
About the Role
As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:
* Thought Leadership
* Provide input to our Managed Service Design and Transition Strategy
* Help develop robust and repeatable templates for Service Design, Transition & Acceptance processes
* Align Service Design and Transition with business processes
Objectives
Create artefacts for multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.
* Support Current Service Support – understanding the 'as is' state and conducting maturity assessments
* Define Service Support Scope, Model, SLAs, Processes, Support Runbook, Toolset, Roles, Responsibilities, Reports, Transition Plan, Security, and Third-party integrations
* Build and follow Service Transition plans, milestones, and acceptance criteria
* Set up monitoring and alerting tools, environment handover, and technical handover to SDMs
People Management
Support and mentor team members in the Service Design and Transition function.
Raising awareness of BJSS (Managed Services)
Participate in internal and external events, townhalls, conferences, meetups, and communication channels to promote BJSS Managed Services.
Collective Management Responsibilities
* Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales
* Provide Service Management and Managed Service consultancy for client engagements
* Support early Managed Service involvement in client discussions
* Work flexibly across Managed Service engagements as needed
About You
We’d love to hear from you if you:
* Lead by example and take responsibility
* Possess strong interpersonal, presentation, and mentoring skills
* Are ambitious, enthusiastic, and eager to grow BJSS
Experience
* Extensive experience in ITIL service processes, design, transition, and implementation in large organizations
* Experience in Service Operations and Managed Services architecture
* Proficiency with service management tools and designing new service structures
Some of the Perks
* Flexible benefits allowance
* Health and wellbeing plans including 24/7 GP and mental health support
* Life Assurance (4x salary)
* 25 days annual leave plus bank holidays
* Hybrid working model
* Discounts, referral schemes, holiday buy/sell, EV scheme, training, and social activities
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