At American Golf, we're more than a retailer – we're a community built around a shared passion for the game. As the UK's leading golf retailer, we're committed to protecting our people, products, and performance across every part of the business. To help us do that, we're looking for a highly capable and detail-driven Fraud Investigation Manager to join our Profit Protection team on a 12 month fixed term contract .
Are you the right applicant for this opportunity Find out by reading through the role overview below.
This is a unique opportunity to take ownership of investigations across our retail, leisure, eCommerce, and logistics operations, helping safeguard our business from fraud and unethical activity.
Who We Are:
Our culture is shaped by our core values, which define how we work and what we expect from each other:
Passion – for golf, retail, and creating a great customer experience
Respect – for colleagues, customers, and partners
Integrity – in how we communicate and make decisions
Drive – to continually improve and achieve high standards
Expertise – in what we do, and how we grow our skills
We're looking for someone who brings these values to life in how they work and how they support others.
How You'll Make an Impact:
Lead and support fraud investigations across all areas of the business – including eCommerce, retail stores, suppliers, and third-party logistics
Monitor suspicious activity, analyse high-risk transactions, and investigate chargebacks and refund claims
Liaise with law enforcement and build clear, comprehensive case files to support potential prosecutions
Collaborate with key departments to strengthen fraud prevention processes and drive improvements
Identify patterns, anomalies, and risk trends through data analysis and reporting
Manage courier claims and investigate parcel loss or damage reports
Ensure compliance with internal policies – including audits of staff discount usage and credit applications
Support strategic projects aligned with our Profit Protection roadmap
What You'll Bring:
Experience conducting investigations within a retail, commercial, or eCommerce environment
Strong data analysis skills and attention to detail
Knowledge of fraud prevention within digital and physical retail environments
Excellent communication and relationship-building skills
A proactive mindset with the ability to manage competing priorities
High levels of professionalism, integrity, and discretion
Proficiency in Microsoft Office and relevant fraud investigation tools
A valid UK driving licence and willingness to travel when needed
If you're ready to step into a fast-paced, rewarding role that plays a critical part in protecting our people, products, and performance — we'd love to hear from you.
Join American Golf and take PRIDE in your next career move.
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