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Solution Implementation Engineer, London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
323a8cf8b633
Job Views:
48
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.
We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Overall purpose of the job:
* Implementation of customer WAN, LAN and Network Security solutions, including wide range of CPE devices
* Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives and ensure a seamless deliveries
* Assisting with lab testing of networking CPEs and solution Proof of Concepts
Key responsibilities for this job:
* Provisioning new WAN services onto the Exponential-e NGN Network
* Intermediate-to-Advanced configuration of any networking CPEs, including Firewalls
* Attending technical customer meetings, and participate in conference calls when necessary
* Regular customer communication and progress reporting during implementation
* Troubleshooting any faults that may arise during solution delivery
* Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
* Being available to support and execute customer migrations as required, which may sometimes be outside of office hours
* Generate and distribute handover documents to customers, and peer Exponential-e teams
* Occasional field engineering duties
* Aid in the development of peers through knowledge transfer
Knowledge and experience required:
* Experienced in routing & switching configuration and/or support, ideally Cisco or Juniper
* Excellent knowledge of fundamental networking principles, such as switching, routing, subnetting, wireless and PC/Mac network configuration
* Working experience with routing protocols (BGP/OSPF), redundancy protocols (HSRP/VRRP) and switching technologies (STP, VLANs, dot1Q, QinQ)
* Good knowledge of network security, including NAT, UTM and general firewall operations
* Good understanding of access technologies such as Carrier Ethernet, DSL and FTTC
* Must possess good communication skills, work methodically, be detail-oriented and able to multitask
Knowledge and experience desired:
* Understanding of MPLS/VPLS networks
* Experience with SD-WAN technologies
* Knowledge of RIPE, SMTP, DNS and domain-name operations
* Familiar with the following technologies: Fortigate and Palo Alto Firewalls, Cisco Routers and Switches, Meraki MX, LAN and Wi-Fi technologies
* Experience in a similar customer-facing role
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