At Nomad Temporary Housing, we combine the offerings of 163,000 of the highest quality temporary corporate apartments with the superior service of a single full-service temporary housing company. We have 18,000 serviced apartment properties globally, catering to a diverse clientele. Our customers include many from the Fortune 1000, numerous relocation companies, and smaller firms. We are proud to announce that Trippel Survey and Research LLC, an independent survey company, recently rated Nomad Temporary Housing 1 in Overall Satisfaction and Net Satisfaction of all USA temporary housing brands, according to the 2023 Relocating Employee Survey. This marks the 12th time Nomad has been ranked 1 in either the Trippel Survey of Relocating Employees or Relocation Managers. Additionally, Inc. Magazine ranked Nomad 422 on their list of America's fastest-growing private companies, thanks to our remarkable 1126% growth rate. Nomad has its corporate offices in California, along with regional offices in Phoenix, London, Shanghai, and Hong Kong. Role Description We are seeking a dedicated Guest Service Coordinator in our dynamic team at the London office. This is a full-time, on-site role that plays a critical part in ensuring our clients receive best possible service working with our clients and partners. The Guest Service Coordinator will be working closely with our partners to curate and provide accurate arrival / departure information as well as obtaining inspections. Moreover the candidate will also complete relevant wellness checks to ensure we have satisfied clients. The Guest Service Coordinator will also be handling from start to finish any service issues whilst the guest is in house with our partners, accurately updating systems as well as communicating effectively. Key responsibilities include: Client Interaction: Build and maintain strong relationships with clients, understanding their specific service issues Attention to detail: Liaise with temporary housing partners to obtain all relevant information for the stay. Issue resolution: Being able to identify and efficiently rectify issues within the aparment. Problem Solving: Address any issues that arise during the booking process, ensuring quick and effective resolution. Documentation: Keep accurate records of all interactions and bookings to maintain a comprehensive database. Team Collaboration: Work closely with other team members to share insights and best practices, contributing to the overall success of the team. There are two roles we are currently recruiting for: 1) Monday-Friday 2) Thurs-Mon (weekend role) If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you. Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.