Import Customs Supervisor
Location: Northampton
Work Model: Full-Time
Contract: Permanent
Job Category: Customs clearance
Responsibilities
* Supervise the import customs team in a fast‑paced environment
* Manage daily import operations in the absence of the Import Customs Manager
* Provide effective customs solutions to meet service and operational deadlines
* Review and improve processes without compromising quality
* Allocate tasks and oversee daily declaration management
* Produce and monitor KPIs to ensure targets are achieved
* Support the team with day‑to‑day issues and queries
* Ensure smooth handovers between shifts
* Maintain compliance with Customs, AEO, and SOP requirements
* Work closely with internal teams, external customers, and customs authorities (HMRC, Border Force, DEFRA)
* Liaise with Head Office in Kempten on customs matters when required
* Promote DACHSER values and support staff coaching, integration, and performance
* Manage absence records and contribute to appraisals
* Uphold Health & Safety, BRC, and ISO9001 standards
* Support a proactive safety culture and ensure all team members follow H&S practices
Qualifications
* Minimum 2 years’ supervisory experience
* Minimum 2 years’ experience in a customs‑related role
* Good knowledge of third‑country customs regulations
* Strong understanding of customs procedures and formalities
* Working knowledge of UK CHIEF and related software
* Aware of global geography
* Excellent verbal and written communication skills
* Strong listening skills and ability to understand different perspectives
* Confident problem‑solving and analytical ability
* Professional approach to resolving issuesGood numerical and IT literacy
* High accuracy and attention to detail
* Strong customer service orientation
* Highly adaptable in a changing environment
Benefits
* Free Car Parking
* 25 days annual leave plus 8 bank holidays
* Life Assurance – Death in Service benefit
* Employee Assistance Programme – confidential support
* Employee Discounts – exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more
* Pension Plan – flexible, tax‑efficient scheme
* Health Perks – free eye tests and money‑off vouchers
* Internal Referral Fees – rewards for referring talent
* Long Service Awards – celebrate loyalty and commitment
We celebrate diversity and inclusion. Apply if you meet the qualifications.
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