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* Pro-active management and control of high-profile, complex claims in Cyber and Tech E & O. This responsibility includes identifying coverage issues and problems early in the life cycle of the claim, and working with clients and insurers to resolve these problems to the satisfaction of the client.
* Producing claims information and presenting to insurers or clients and dealing with any resultant instructions, queries and enquiries.
* Monitoring insurers’ agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
* Reporting any claims difficulties immediately to management.
* Ensuring relevant insurer’s instructions are notified to Client/expert and vice versa.
* Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner at all times.
* Ensuring effective liaison with placing colleagues, including, where required, the maintenance and provision of claims statistics for renewal or similar purposes.
* Ensuring effective liaison with accounting colleagues both in respect of collection/payment of funds, any queries and the subsequent clearance of accounting entries.
* Keeping up to date with market and system changes.
* Monitoring workload and reporting to management as appropriate.
You will need:
* Min 2 years experience dealing with cyber claims within a broker, insurer, lawyer, or loss adjuster handling claims.
* Strong communication skills, both oral and written.
* Ability to lead and work effectively as part of a small team.
* Ability to work under pressure and meet deadlines.
* Proactive and ambitious – willing to take on challenges and grow technically and professionally.
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