Tesco UK • Welwyn Garden City • Hybrid • Full-Time • Permanent • Working hours 36 • Apply by 05-Jun-2026
Were looking for a Design Manager to uncover opportunity in everything-from large, ground-breaking projects to small improvements that make an immediate difference. As Design Manager for Store Operations, youll be part of a colleague experience team shaping tools and services used daily by hundreds of thousands of colleagues. This is a role where you can balance strategic thinking with hands-on delivery, bringing a passion for design craft while defining the future of user experience. Youll guide research, evolve design processes, and inspire your team to push boundaries, working closely with Product, Data Science, and Engineering to deliver innovative, user-centred solutions. With a strong focus on data and insights, youll ensure every decision is grounded in real user and colleague needs while championing exceptional UX across the business.
What is in it for you
Were all about the little helps. Thats why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click here to find out more!
* Annual bonus scheme of up to 20% of base salary.
* Holiday starting at 25 days plus a personal day (plus Bank holidays).
* Private medical insurance.
* 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
* Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
* This information is a shortened summary, refer to our policies for full details.
You will be responsible for
* Driving a strong human-centred design approach across your domain
* Leading teams to identify user needs through evidence-based research and insights
* Owning and being accountable for UX outputs delivered by your team
* Supporting and shaping design strategy across key projects
* Ensuring teams are solving the right problems effectively and efficiently
* Contributing to and supporting business KPIs through design outcomes
* Promoting and evangelising design best practice across the organisation
* Communicating clearly with stakeholders at all levels, including senior leadership
* Creating an environment of strong cross-functional collaboration
* Challenging and influencing product direction and strategic roadmaps
* Leading workshops, design reviews, and key ceremonies
* Driving continuous improvement across design and research teams
* Managing recruitment, onboarding, and line management responsibilities
* Improving design, research, and development processes to increase efficiency
* Supporting resource planning and team capability development
* Advocating for and contributing to the design system
* Mentoring and developing team members to achieve their full potential
You will need
* Proven experience across end-to-end UX design processes, from research to delivery
* Strong skills in user research, journey mapping, IA, prototyping, and testing
* Expertise in workshops, facilitation, and stakeholder engagement
* Experience leading high-performing research and design teams
* Deep understanding of UX, interaction design, usability, and human-centred design principles
* Strong ability to translate concepts into functional, user-validated solutions
* Experience conducting primary user research and applying insights effectively
* Excellent communication and presentation skills across cross-functional teams
About us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, were all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether youre just kicking off your career, juggling passions, or navigating big life events, were here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
Were proud to be an accredited Disability Confident Leader, where everyones welcome. Thats why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if youre interested in joining our team but dont tick every box, dont let that hold you back from applying.
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