As Student Advice & Academic Support Adviser, you will join our advice team to provide professional, impartial, confidential and high-quality advice on academic issues, housing and money management.
Responsibilities
* Provide professional, impartial advice on academic, housing and money-related issues
* Support students through appeals, complaints, disciplinary and progression processes
* Advise on tenancy agreements, deposits, disputes and rent or housing concerns
* Deliver budgeting and financial wellbeing guidance
* Record and manage confidential casework accurately using our case system
* Represent or accompany students in hearings and meetings
* Lead wellbeing projects and promote the Advice service across the University
* Create engaging digital content for social media, website and newsletters
* Stay informed on University policies, data protection and best practice in advice delivery
* Assist with administrative duties to ensure smooth operation of the Advice team
Qualifications
* Experience in advice or casework roles such as academic, housing or financial advice
* Excellent written and verbal communication skills
* Strong IT skills, including Microsoft Office, social media and case management systems
* Good understanding of confidentiality, GDPR and best practice in advice work
* Ability to manage a varied caseload and work both independently and collaboratively
* Strong attention to detail and research skills
* Positive, solution-focused attitude with commitment to equality, diversity and inclusion
* Experience in higher education or student welfare (desirable)
* Knowledge of academic processes such as appeals and complaints, or willingness to learn (desirable)
Additional Information
Join us at Aston Students' Union for an exciting role delivering high-quality student advice and welfare support in higher education. If you're committed to student success and empowerment, this is your chance!
Full time, permanent (36.5 hours per week)
£27,319 per annum
Please Note: Applicants must be authorised to work in the UK. Aston Students' Union (SU) is a dynamic membership organisation for students at Aston University. Led by elected student officers and supported by a dedicated staff team, the SU is an independent charity and company that exists to create positive impact on student life.
Benefits
* Supportive, inclusive and student-centred working environment
* Opportunities for professional growth and development
* Employer pension contribution of 7.5%
* Free NUS Totum Card
* Flexible and engaging workplace culture focused on wellbeing
* Chance to make a real impact on students' lives and experiences
#J-18808-Ljbffr