You will have previously worked in a similar role, have excellent communication and interpersonal skills and good computer skills. Key to this role is your ability to work as part of a multidisciplinary team, your understanding of information governance and your ability to work flexibly within the needs of the service.
We are looking for a flexible and customer-focused Bank Administrator/Receptionist to support our busy hospital teams. This is a varied role where you’ll play a key part in delivering a high-quality, efficient service to both patients and colleagues, adapting to business needs across reception, administration and medical records. Accuracy, professionalism and confidentiality are essential in everything you do.
Responsibilities
* Welcoming patients and visitors, providing a friendly and professional front-of-house experience
* Managing enquiries, directing visitors and handling incoming calls
* Accurately entering patient data and maintaining records within hospital systems
* Booking patient appointments and processing referrals
* Preparing and sending patient correspondence
* Supporting medical records, including scanning, filing and preparing notes for clinics and audits
* Maintaining organisation and housekeeping within records and administrative areas
* Ensuring full compliance with GDPR, company policies and health & safety standards
Qualifications
* Strong attention to detail with excellent data entry accuracy
* Confident communication skills and a professional, patient-focused approach
* Ability to manage a varied workload and adapt to changing priorities
* Good IT skills and experience using administrative systems
* A team player who works efficiently and takes pride in delivering high standards of service
* Previous administrative or reception experience, ideally in a healthcare setting
This vacancy is offering a bank/flexi contract allowing you to work shifts that work around your current commitments – Mon‑Sat between hospital reception working hours of 7am‑17:30pm.
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