We're looking for a commercially driven, proactive Client Service Director to join our Leadership Team and unlock growth from our existing network.
About The Job
This role isn't about sitting behind a desk waiting for briefs. It's about being in the room and spotting strategic opportunities: travelling to meet senior decision-makers, re-engaging past clients, and expanding existing partnerships into meaningful growth for our fantastic clients and for us.
You'll lead the development of our Client Services Team but this role is about commercial growth, not project delivery. Our Account Directors handle the day-to-day. You're the commercial engine, owning GP growth, developing opportunities to help our clients grow, and supporting New Business to convert warm introductions into broader, higher-value client relationships.
The role
Own the annual GP growth target through client reactivation and expansion
Reactivate dormant client accounts and convert to active revenue
Identify and close upsell opportunities across existing client base
Meet quarterly revenue targets aligned with company growth objectives
Build C-suite relationships and position MadeBrave as a strategic partner
Conduct strategic planning sessions with key client stakeholders
Maintain growth pipeline and accurate revenue forecasting
Collaborate with New Business on warm introductions and cross-sell opportunities
Lead and Develop the Client service division within MadeBrave
Coach the ADs on identifying growth opportunities.
Ensure that the team are delivering to standards of delivery excellence
Collaborate with and own the account planning cycle for opportunity identification.
What We're Looking For
7+ years in client service roles within creative/advertising agencies (Account Director level or above)
Proven track record of growing revenue within existing accounts (£1m+ annual responsibility)
Experience leading client service teams (minimum 2-3 direct reports)
Strong commercial acumen - you understand GP, margins, profitability, and business cases
Consultative selling approach - not transactional
Excellent communication skills - comfortable presenting to C-suite stakeholders
Strategic thinking with ability to identify growth opportunities
Leadership experience - you can coach and develop ADs to think commercially
Comfortable with international travel (Europe/US client meetings)
Track record in financial services, banking, pharma, Retail and B2B sectors preferred.
The desirables
Public speaking experience
A flair for writing about things you're passionate about
A drive to be a creative thought leader in your area of excellence
Perks & Benefits
You Time:
Your birthday off
Flexible working opportunities
+33 days holiday (inclusive of 8 public holidays)
Plus festive period shutdown from Christmas & New Year's – on us
Your Wellbeing
Private healthcare
Enhanced parental packages (extended leave and pay)
Free access to The Social Hub's brand new world-class gym with sauna, steam room, and showers
Tickets to events including weekly fitness classes and community workshops, e.g., candle making, yoga, cooking classes, and more
Discounts at The Social Hub: Sisi's Rooftop bar, cafe, parking, and overnight stays at 20+ locations across Europe
Bike storage
Contributory pension package
Perkbox (access to lots of freebies & discounts across major retailers and health & wellbeing resources)
Central location in Glasgow for travel ease
Collaboratave working environment with lots of different creative ventures in one space
Additional Perks
Complimentary snack bar
Kid & dog-friendly office space
Professional memberships
Training & development opportunities
Regular team socials
Professional memberships – Marketing Society, NABS
Other Details
Based in Glasgow
Full-Time position
Salary Banding: £55-60k basic with OTE bonus.
Hybrid Working - 3 days per week in our Glasgow studio and 2 days working from home, with flexibility to work more studio days if preferred
Equal Opportunities
We believe that having a diverse and inclusive team is essential for creating unstoppable ideas, and we encourage applications from individuals (who have the required experience for the role) regardless of gender, race, religion, social class, disability, sexual orientation or background. Should you require any reasonable adjustments as part of this application process, please don't hesitate to let us know and we'll do what we can to support you.
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