Andertons Music Co.
Courier Resolutions Administrator
Posted on: 14th April 2026
We are seeking a highly dedicated Courier Resolutions Administrator (known internally as a Customer Services Administrator) who can confidently deliver excellent customer service to our customers and provide internal support to our product sales consultants by resolving non-product related issues. You’ll be part of a team who are responsible for delivery investigations and courier-related queries. Please note that this position is based in the office, so you will need to be within a reasonable commuting distance of Guildford.
Key Tasks
* Investigating and resolving courier issues with delayed or missing parcels.
* Liaising with couriers to track, locate, or resolve delivery problems
* Processing refunds and exchanges in accordance with our procedures.
* Provide support to the sales team in pre/post-related activities.
* Provide cover additional administrative tasks when needed.
* Ensure all customer after-sales issues are dealt with according to Andertons standards of excellence and within agreed time targets.
Key Skills
* Experience resolving delivery issues, delayed parcels, and returns
* Previous experience in a Customer Service role
* Strong administrative skills and the ability to multi-task.
* Active listening skills and ability to communicate clearly and effectively.
* Strong communication skills
* A high attention to detail and the ability to work quickly and accurately.
* Be adaptable and resourceful in coming up with good solutions to any customer problems.
Extra Information
* Contract Type: Full Time
* Working Hours: 9am - 6pm Monday to Friday
* Salary: £27,263YEAR
* Job Location: Andertons Store, Guildford 58-59 Woodbridge RdGuildfordSurreyGU1 4RF
* Closing Date: 22nd May 2026
#J-18808-Ljbffr