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We’re looking for a General Manager to be the driving force behind SEA LIFE Manchester, a chance to lead this attraction in an iconic location, driving operational excellence, unforgettable guest experiences and impactful conservation initiatives.
Key Responsibilities
* Deliver world‑class guest experiences that inspire and educate, ensuring visitors leave with lasting memories.
* Champion health, safety and security, creating a safe, magical environment for every guest and team member.
* Lead a passionate, diverse team, fostering collaboration and celebrating success.
* Develop and execute innovative marketing and business strategies.
* Drive financial performance, managing budgets and achieving growth targets.
* Champion conservation through community projects.
This is a permanent, full‑time role, working 5 out of 7 days. Due to our business being open all year round we require full availability, including weekends and bank holidays.
Qualifications & Experience
We’re looking for a dynamic, driven leader with the vision and skills to inspire teams and deliver exceptional results. You’ll bring a commercial mindset, operational expertise and a passion for conservation and community.
Essential Skills And Experience
* A proven track record in senior leadership roles, ideally at GM level within tourism, entertainment, or guest‑focused sectors.
* Exceptional people leadership, with the ability to motivate and inspire a diverse team to deliver amazing guest experiences.
* Strong commercial acumen, including expertise in budgeting, forecasting and driving profitability while maintaining a guest‑first approach.
* Strategic thinking with hands‑on operational experience, enabling you to balance day‑to‑day management with long‑term growth planning.
* Commitment to health, safety and security, ensuring the well‑being of guests and team members at all times.
* Excellent communication and stakeholder management skills, fostering collaboration across teams, partners and the local community.
* Passion for sustainability and conservation, with the ability to champion SEA LIFE’s mission to protect marine life and the environment.
* Understanding of Manchester’s unique culture and community dynamics is a bonus.
Benefits
* 33 days holiday including bank holidays
* Private Medical Insurance
* 25% discount in our retail shops and restaurants
* 40% off LEGO online
* Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
* Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold edition)
* Discounted rates at Merlin hotels globally
* Employee pricing up to 55% off cinema tickets
If you have any questions or require assistance due to a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
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